How we handle your personal data
Last updated: September 2026
This policy explains how 4Drive Finland collects, uses, and protects personal data when you use our website or make a booking. We are committed to safeguarding your privacy and handling your information responsibly.
4Drive Finland operates the website 4drivefinland.com, providing a platform to book vehicles in Finland. Our registered address is Kamppi, Helsinki, Finland. For privacy-related questions, contact us at [email protected].
We work with local vehicle providers across Finland who handle the physical rental agreements. When you complete a booking, both we and the provider process your data for the purposes outlined below.
When you use our website, we collect limited information depending on how you interact with the site. If you submit a contact form or leave a review, we collect the name, email address, and message content you provide. This data is voluntary and only collected when you choose to reach out.
Our web server automatically logs technical information during your visit. This includes your IP address, browser type, operating system, pages viewed, time spent on the site, and referring URL. These logs help us maintain site security and understand how visitors use the platform.
When you make a booking, our booking system collects personal details required to process the reservation and forward it to the local provider. This typically includes your full name, email address, telephone number, driver licence details, flight arrival information if relevant, and any additional requests.
The provider uses this data to prepare the rental agreement, verify driver eligibility, and arrange vehicle handover. The formal rental contract is signed when you collect the vehicle, and the provider becomes the data controller for information processed under that agreement.
Payment card details for the booking advance are handled directly by our payment processor. We do not store full card numbers on our servers. The provider may require separate card details at pickup for any applicable security deposit or excess waiver.
We use cookies to remember your preferences, maintain session state, and analyse site traffic. Essential cookies are necessary for the booking system to function. Analytics cookies help us understand visitor behaviour and improve the user experience.
You can control cookie settings through your browser. Disabling certain cookies may limit functionality on the site. Third-party analytics tools we use may collect anonymised usage data according to their own privacy policies.
We process personal data for specific purposes. Booking information is used to confirm reservations, communicate pickup details, and forward necessary data to the provider. Contact form submissions are used to respond to enquiries, resolve issues, or address feedback.
Technical logs are analysed to monitor site performance, diagnose errors, and prevent fraudulent activity. We may also use aggregated, anonymised data to understand trends and improve our service, but this data cannot identify individual users.
We share booking data with the local provider assigned to your reservation. This is necessary to fulfil the rental agreement. Providers operate independently and handle personal data according to their own policies and legal obligations.
We may share data with service providers who support our operations, such as payment processors, email platforms, and hosting infrastructure. These parties process data on our behalf and are contractually required to protect it.
We do not sell personal data to third parties. We may disclose data if required by law, court order, or to protect our legal rights and safety.
We retain booking data for as long as necessary to fulfil the rental and handle any subsequent queries or disputes. Typically, this means retaining records for up to seven years after the rental date, in line with accounting and legal requirements.
Contact form submissions are kept for a reasonable period to address your enquiry and maintain a record of our correspondence. Technical logs are usually retained for a few months unless needed for security investigations.
You can request deletion of your data at any time, subject to legal obligations that may require us to retain certain records.
Under data protection law, you have rights regarding your personal information. You can request access to the data we hold about you, ask for corrections if details are inaccurate, or request deletion where no legal basis for retention exists.
You may also object to certain types of processing, request restriction of processing in specific circumstances, or ask for a copy of your data in a portable format. To exercise these rights, contact us at the email address below.
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the relevant data protection authority in your country.
For questions about this privacy policy or to exercise your data rights, email us at [email protected]. Our office is located at Kamppi, Helsinki, Finland. We operate Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2).
We will respond to privacy requests within a reasonable timeframe, typically within 30 days. If your request is complex or we receive multiple requests, we may extend this period and will inform you accordingly.